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Student Services Contacts
Updated - January, 2013
CGA-BC Office Hours: Monday to Friday, 8:30 am to 4:30 pm
(see “Heads Up” page for holiday closures)
General Phone Line: 604-732-1211 or 1-800-565-1211
Status Checks
If the specified time has elapsed since your submission date for any of the topics below, please contact the appropriate email* address for your status update.
| Topic |
Time Elapsed |
Contact |
| Application Form |
5 weeks have passed since your transcript submission date |
sc-newapplicant@cga-bc.org |
| Course Enrolments |
5 business days have passed since your submission date |
sc-enrol@cga-bc.org |
| Professional Experience Required for Certification (PERC) |
8 weeks have passed since your submission date |
perc@cga-bc.org |
| Transfer Credit requests |
10 business days have passed since your submission date |
sc-transfercredit@cga-bc.org |
*Email etiquette – in the subject line of your email messages, please include your name, your 10-digit Student ID# and the topic of your inquiry so we may assist you in an efficient manner. For example:
John Smith | 2240019999 | Confirming my enrolment in FN1 for Session 2.
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Computer Support
For a quicker response time, please email your question to studentsupport@cga-bc.org.
| Topic |
Advisor |
Contact |
Availability |
System requirements, software installation inquiries, Blackboard OLE login, broken links & error messages, password problems
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Kathy Caldwell |
604.732.1211 x 335 |
Sunday to Thursday 6:00 pm to 10:00 pm |
System requirements, software installation inquiries, Blackboard OLE login, broken links & error messages, password problems
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Raj Saran |
604.732.1211 x 384 |
Monday to Friday 8:30 am to 4:30 pm |
*Email etiquette – in the subject line of your email messages, please include your name, your 10-digit Student ID# and the topic of your inquiry so we may assist you in an efficient manner. For example:
John Smith | 2240019999 | Question about password.
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General Advising
For a faster response time, please email* your question to: advising@cga-bc.org.
 Due to the complexity of assignment enquiries, these enquiries must be emailed to Advising@cga-bc.org.
Assignment enquiries are a priority for our Student Advisors based on their time sensitivity. Students will be assisted in the order the enquiry is received.
Following our email etiquette to your assignment enquiry will be addressed in an efficient manner.
Please take a moment to consult the Student Handbook to familiarize yourself with our CGA-BC policies and procedures.
If you choose to speak with a Student Advisor directly, the chart below provides an outline of each Student Advisor’s area of expertise:
| Topic |
Advisor |
Contact |
Career counsellor –Job search skills, career planning, resumé /cover letter consultation
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[cainslie#cga-bc,org]Cynthia Ainslie |
604.629.8371 |
Assignment submissions, Blackboard OLE navigation, enrolment procedures, transfer credits, scholarships & awards
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[advising#cga-bc,org]Maggie Cheung |
604.629.8368
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Practical experience, examinations, graduation, scholarships & awards
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[khaeslich#cga-bc,org]Katja Haeslich |
604.730.6211 |
Program regulations, course planning/content, graduation, Student Advisory Group (SAG), bursaries, student communications
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[advising#cga-bc,org]Suzanne Berry |
604.730.6221 |
Assignment submissions, Blackboard OLE navigation, enrolment procedures, transfer credits
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[advising#cga-bc,org]Kim Prokopec |
604.730.6235 |
| Program regulations, course planning/content, examinations, degree partner programs, Student Advisory Group (SAG), and appeal information |
[cskinner#cga-bc,org]Christina Skinner |
604.730.6201 |
*Email etiquette – in the subject line of your email messages, please include your name, your 10 digit Student ID# and the topic of your inquiry so we may assist you in an efficient manner. For example:
John Smith | 2240019999 | Question about time limit.
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