Purpose of the Complaint Process

As a client or employer, if you have questions or concerns about a CGA member’s or student’s actions, open discussion between all parties is a good first step. In many cases, misunderstandings can be cleared up and resolved quickly.

However, there are times when issues are more complex. In these cases we have a formal complaint process to address concerns about the professional conduct of a CGA member or student. 

With complaints such as these, you can contact the Association’s Professional Conduct Department. CGA-BC has the legal authority to review the conduct and competence of all CGAs and CGA students. However, it is important to note that the Association has no authority to:

• Regulate fees for services offered by CGAs,
• Give accounting or financial advice, or
• Order compensation.

If you are seeking remedy to any of these matters, you may wish to consult a lawyer.